#Troubleshooting citrix reciever for mac how to#

Besides changing the settings through the GUI it is also possible to create a script.

ThatвЂ™s right, these settings are for the logged in user only. After the user logs on again (because of the services running in the background), the application will never hibernate again for this user.

Again, select the check box at Prevent App Nap to prevent the application from hibernating.

Navigate to the Helpers folder, under the Contents folder, and use Command + I (or right-click the app, then click Get Info) to open the Get Info window for Citrix Viewer.

To do this, right-click the Citrix Receiver app and select Show Package Contents.

Open the Applications folder and find the Citrix Receiver.

Use Command + I (or right-click the app, then click Get Info) to open the Get Info window.

Select the check box at Prevent App Nap check box to prevent the application from hibernating.Д«ecause the Citrix Receiver only handles the connection to StoreFront, youвЂ™ll also need to set this for the Citrix Viewer (previously known as the XenApp Viewer).

To prevent this from happening we took the following steps: It is a sort hibernationВ mode for applications and causes the above described effect for users. The issue the users are experiencing seemed to be caused by a new feature in OSX 10.9 called App Nap.

#Troubleshooting citrix reciever for mac how to#

To clarify this issue I decided to write an article on how to fix unexpected disconnects with Citrix Receiver for Mac OSX.

Beside the small note Dan Brinkman already wrote about this issue there is also a nice thread about the issue on the Citrix Discussions forum. While investigating the issue and some Googling by my colleague Patrick de Ritter we found that we where not alone. The users would receive the following message: When working on these devices their published applications would suddenly be disconnected. We were receiving complaints from several users that they would lose the connection to their published applications when working on their Mac OS X devices.